! No returns will be accepted without prior authorization by phone, email, or fax.

! No returns can be accepted except in the case of defective merchandise or non-conformity with written order.

! No replacements can be sent until after defective products are returned to London Bridge Linens for examination.

! Returned merchandise must be CLEAN, either unused, or freshly laundered. Any returned bedding in less than clean condition will not be examined, repaired, replaced, or credited, but will be sent directly back to the customer at their own expense.

! Defective merchandise includes, but is not limited to:

1.  Badly sized product.
2.  Product that has been sewn improperly (stitching coming out, raw edges exposed, etc)
3.  Product that does not conform to the order - missing options, wrong fabric/style etc.

! Defective merchandise does NOT include:

1. Product that shrinks, fades, becomes splotchy, etc, due to improper laundering
2. Product that suffers damage due to wear and tear.
3. Product that suffers pilling